Rooster Privacy Policy

At Rooster Online Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our services. This Rooster Privacy Policy explains what information we collect, how we use it, and the rights you have as a player. By registering an account and using Rooster Online Casino, you agree to the practices described below. Our casino is operated by Novatrix SRL, registered in Cartago, Costa Rica, under licence No. ALSI-202508056-FI2 issued by the Government of the Autonomous Island of Anjouan.

Information We Collect

When you create a Rooster casino account or continue playing Rooster casino games, we collect several categories of information to verify your identity, process payments and comply with our legal obligations.

We collect registration details such as your name, date of birth, email address, phone number and country of residence.
We gather identity verification documents, including passport details, identity cards, proof of residence and source-of-funds statements, which may be required in Latin or Cyrillic script, or through video verification showing you presenting the documents.
We record transaction data related to deposits and withdrawals across our payment methods, including Visa, Mastercard, Apple Pay, Google Pay, bank transfer and crypto payments.
We track your gaming activity, including games played, wagers placed and bonus usage, to operate our Loyalty Program, Lucky Spin, Lucky Box and Bonus Shop features.
We collect technical data such as IP address, device type, browser information and login timestamps to protect account security and detect multiple accounts or VPN use.

Why We Collect This Data

We at Rooster use this information to provide you with access to our games, process your deposits and withdrawals, run our Welcome bonus and reload promotions, verify your identity under our KYC obligations, and communicate with you through our 24/7 live chat, email and FAQ support channels. Our Rooster support team may also contact you regarding your withdrawal request or account status.

How We Use Your Information

We at Rooster Casino process your personal data for the following purposes:

We verify your age and identity to ensure you meet the minimum legal age of 18 or the legal age applicable in your country.
We use your data to detect fraud, including overlapping IP addresses between accounts, which allows us to confiscate funds and suspend access where necessary.
We process your payment details to complete deposits and withdrawals across our supported currencies, including EUR, USD, CAD, NZD, NOK, JPY and crypto options such as Bitcoin, Ethereum, Tether, Dogecoin, Litecoin and Bitcoin Cash.
We analyze your gameplay to administer our bonus wagering requirements, cashback percentages and VIP Club invitations.
We retain your data to comply with our legal and regulatory obligations under our Anjouan licence.

Sharing Your Information

Our Rooster platform shares data only where necessary to operate our services. We may share your information with payment processors to complete transactions, with identity verification providers to confirm your documents, and with regulatory authorities where required by law. We do not sell your personal data to third parties for marketing purposes. Third-party payments are not accepted on our site, and we do not process deposits or withdrawals on behalf of anyone other than the registered account holder.

Data Retention

We retain your account and transaction data for as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If your account remains dormant for 12 consecutive months, we may apply a monthly administrative fee of at least EUR 25 while your balance remains positive, and we retain relevant records throughout this period. Winnings may be forfeited if complete KYC information is not provided within 40 days of our request, and we retain documentation related to such decisions.

Your Rights

As a player at Rooster Online Casino, you have rights regarding your personal data, including the right to request access to the information we hold about you, request correction of inaccurate data, and request deletion where legally permitted. You may also request a copy of the data we process in connection with your account. We encourage you to contact our support team at [email protected] if you wish to exercise these rights or if you have questions about how we handle your personal data.

You have the right to request access to your personal data held by us.
You have the right to request correction of inaccurate or incomplete information.
You have the right to withdraw consent for certain data processing, subject to our legal and regulatory obligations.
You have the right to contact us regarding concerns about how your data is used.

Security of Your Data

We at Rooster take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss or misuse. Our systems supporting deposits, withdrawals and account verification are designed to safeguard sensitive data, including identity documents and payment details submitted through our KYC process. While we strive to protect your information, no online system is completely immune to risk, and we encourage you to use strong !{{V3(x)bU&nI}QIs and avoid sharing your login credentials.

International Data Transfers and Restricted Countries

Our Rooster casino operates under a licence that is not valid in Australia, Comoros, France, the Netherlands, Spain, the United Kingdom and the United States, among other restricted jurisdictions. If you access our services from a restricted country, your personal data may still be processed in accordance with this policy, but you acknowledge that our services are not intended for use in those locations. We may transfer data internationally to our service providers, payment partners and verification agencies as part of operating Rooster Online Casino globally.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience while browsing our desktop web, mobile web and downloadable app versions. Cookies help us remember your preferences, maintain your session and analyze how you interact with our Rooster casino games and promotions. For more details on the specific cookies we use, please refer to our separate Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy. This document should be read alongside our Terms and Conditions, which govern your overall use of Rooster Online Casino.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or your rights as a player, please contact our support team at [email protected]. Our live chat is available 24/7 with human agents to assist you with privacy-related inquiries, withdrawal questions, or general account support.